Question 1

What is physiotherapy?

Accepted Answer

Most people will seek out a physiotherapist when they're in pain, but pain management is only part of what we do. For long-term results our physiotherapists will develop a plan with you to achieve your goals by improving your flexibility, mobility and strength. Treatments consist of hands on manual therapy, joint mobilisation, joint manipulation, soft tissue massage and dry needling. These techniques help to reduce pain and improve range of movement. Exercise rehabilitation programs consist of strengthening, stretching and control exercises to provide long term results and reduce the risk of injuries reoccurring.

Question 2

What can I expect during my appointment?

Accepted Answer

At My Home Physio we reserve 60 and 30 minute appointments for initial and subsequent consultations respectively. This allows our therapists to perform a thorough assessment and diagnose the underlying cause of your symptoms and develop a management plan tailored specifically to you.

Your assessment may include: 
 • Measurement of range of movement and flexibility
 • Muscle strength, control and endurance tests
 • Functional movement assessment
 • Special diagnostic tests

Our physiotherapists will discuss the findings with you and recommend a course of treatment to help you return to doing the activities you love most.

Question 3

How do I book an appointment?

Accepted Answer

To book an appointment you can get in touch with us below: 
 
- Phone: 0466 614 471
- Email: info@myhomephysio.com.au
- Chat: By clicking the chat icon in the bottom right corner
- Online: Coming Soon

Question 4

Do I need a referral?

Accepted Answer

A referral is required for the following appointment types:
 • Enhanced Primary Care (EPC)
 • Chronic Disease Management (CDM)
 • Department of Veterans' Affairs (DVA)

No referral is required if you are self-funded, using private health insurance, have a Home Care Package or are a NDIS participant.

Question 5

Do you accept private health insurance?

Accepted Answer

We’re happy to see all self-funded clients, including those with private health insurance. You can claim on the spot through Tyro HealthPoint (online), and any gap payments can be easily made by credit or debit card.

Please note that not all private health funds are partnered with Tyro Health. If your fund isn’t listed, full payment will be required on the day, and you can then submit your invoice to your insurer for reimbursement.

You can check which private health insurers are partnered with Tyro HealthPoint by clicking here.(https://help.tyrohealth.com/en/articles/5812784-tyro-healthpoint-funds-and-supported-professions?_gl=1*6njh6o*_gcl_au*MzczMDIzNDU4LjE3NjA2NjUxMzc.)

Question 6

Are you a preferred provider?

Accepted Answer

My Home Physio is not a preferred provider.
 
Being a preferred provider is not a meausre of quality, it's simply means the fee structure meets the insurers requirements. To achieve this many providers will reduce their appointment duration or the consultation quality is impacted. It also means health funds will pay a larger portion of the fee and you will run out of physiotherapy cover faster, leaving you to pay consultation fees in full after fewer appointments.
 
We made the decision to not become a preferred provider because we believe in providing the best quality physiotherapy service to help you reach your goals.

Question 7

Do you service my area?

Accepted Answer

You can view our service area on our location page,(https://www.myhomephysio.com.au/location) or for an interactive map view on google maps.(https://www.google.com/maps/d/viewer?mid=1TtRlfLprerzY0IdRoLaRwbvw-t7PusK1&ll=-34.74061146799162%2C138.62572750556623&z=11)

Question 8

Do you have HICAPS for on the spot claiming?

Accepted Answer

My Home Physio is a mobile service and provides on the spot claiming through Tyro HealthPoint (online). The gap payment can be made by debit or credit card.

Please note that not all private health funds are partnered with Tyro Health. If your fund isn’t listed, full payment will be required on the day, and you can then submit your receipt to your insurer for reimbursement.

You can check which private health insurers are partnered with Tyro HealthPoint by clicking here.(https://help.tyrohealth.com/en/articles/5812784-tyro-healthpoint-funds-and-supported-professions?_gl=1*6njh6o*_gcl_au*MzczMDIzNDU4LjE3NjA2NjUxMzc.)

Question 9

How do I pay for my appointment?

Accepted Answer

Payment is required on the day of the consultation unless pre-approved third party funding is confirmed.

We accept the following payment methods:
 • EFTPOS
 • MasterCard
 • Visa
 • American Express
 • Direct Deposit

Patients using private health insurance will be able to make an instant claim through Tyro HealthPoint, any outstanding or gap amount can be paid by the above payment methods.

Question 10

How do I cancel my appointment?

Accepted Answer

We understand that sometimes you will need to cancel or reschedule your appointment. Should you wish to change or cancel your appointment, please provide at least 48-hours notice by either:
- calling or SMS 0466 614 471
- emailing info@myhomephysio.com.au (info@myhomephysio.com.au)

If an appointment has been booked and confirmed, failure to be in attendance or cancellations with less than 48-hours notice may incur a cancellation fee of up to 100% of the service fee.

Frequently Asked Questions